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Customer Care

Full product disclosure

Eco Dad Creations customers can rest easy knowing what they are paying for. We offer full product disclosure for all of our products, including origin of all components, chemical composition of ALL ingredients and of all materials used.

If you ever want more information about anything we make and sell, please don't hesitate to contact us.

Eco credentials

Eco Dad Creations is committed to being an environmentally friendly company. Not only do we produce environmentally friendly products, but we are also dedicated to ensuring that all of our business practices result in minimal impact on our planet. As we grow, we will continuously refine and improve these practices in order to be as environmentally friendly as possible. We weigh up the health benefits against the environmental benefits and try to find the right balance in all of the products we use.

Obviously, everything we make is Australian made, but sometimes there will be components of our products that are (unfortunately) unable to be sourced from Australian manufacturers.

An example of this is the glue we currently use, which is manufactured in the U.S. In order to create a total product that is safe and non-toxic we have had to be very careful about all of the components we use. Some glues are highly toxic and unfortunately (again) we have been unable to find an Australian manufacturer (or company manufacturing in Australia) who make a glue that is comparable, from both a safety and toxicity stand point, to the one we have currently chosen.

We'll be undertaking continuous research to try and find the best possible options for all of the components that make up Eco Dad products. . We will always continue to search for the best of everything that we use in our products and improve anything that can be improved in order to deliver the most environmentally responsible and health and well-being conscious products possible.

Packaging

All of our packaging is 100% recyclable, 100% biodegradable or both.

Privacy policy

Eco Dad Creations treat customer confidentiality very seriously and with the utmost respect. Appropriate measures are in place to ensure that your personal information is always respected and kept confidential.

The personal information, collected from you, is used solely for your transactions with Eco Dad Creations and is never shared with other organisations. Eco Dad Creations is the owner of the information submitted and stored on this website. We will not disclose any of your personal information to any third parties. We will not use this information in any other ways than those

Outlined in this statement. Credit card numbers are not stored in the system. Your credit card details are directed to Paypal as soon as they're collected.

Security

Eco Dad Creations has taken every possible measure to give absolute security to our customers in their dealings with us. We have created a secure transaction environment for commerce on the Internet utilising SSL (secure Sockets Layer) encryption to ensure your shopping experience is always safe and secure.

Delivery

Delivery of goods will usually take between 10 and 14 working days. This time frame may vary according to the area the goods are being delivered to. Please provide accurate address details when placing an order. We do not call customers prior to delivery, however, you will be contacted via email informing of your products progress, its dispatch date and relevant tracking information.

All items purchased from the Eco Dad Creations website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier.

Returns policy

Please ensure that you choose your products carefully, as it is not our policy to issue refunds if you simply change your mind or make a wrong decision.

Any products purchased from the Eco Dad Creations website may be exchanged for a store credit or a refund where said products are proven to be faulty, have been wrongly described or do not perform as they are supposed to.

Any faulty products must be returned within two weeks of receipt of purchase.

Exchanges will be accepted via post and return postage will only be refunded if the item has been returned within the two week period. Returning an item after the two week period will result in the customer being responsible for return postage costs.

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